Returns & Exchanges

At UniMarket, we prioritize the freshness and quality of every item we deliver. Due to the perishable nature of food, we offer a dedicated resolution process to ensure you are fully satisfied with your grocery experience.

Return Process

• 1.
  Inspect Your Order

  Upon delivery, please check your items immediately for any signs of damage, expiration, or missing products.

• 2.
  Contact Support

  If there is an issue, notify our customer service team within 24 hours of receipt by providing your order number and photos of the items in question.

• 3.
  Verification Process

  Our quality assurance team will review your claim to determine if the product meets our refund or replacement criteria based on freshness standards.

• 4.
  Receive Credit or Replacement

  Once approved, we will either issue a full refund to your original payment method or schedule a priority redelivery for the replacement items at no extra cost.